Vizaible Front Desk — Terms of Service
Version 1.0 — effective 13 November 2026
These terms are a contract between Tamar Holdings SRL, trading as Vizaible (company number BCE 0831.349.089, 1 avenue du Gui, 1180 Uccle, Belgium, contact@vizaible.com) ("Vizaible", "we") and the business that signs up for the service ("you").
1. Who can use the service
1.1 The service is for businesses and professionals only, acting for their trade or profession. It is not offered to consumers.
1.2 The person accepting these terms confirms they are allowed to bind the business.
2. What the service does
2.1 Vizaible Front Desk is an AI assistant ("the assistant") placed on your website with one line of code. Depending on your plan, it: - answers visitors' questions from the content of your website and answers you have approved; - passes enquiries and appointment requests to you by email; - counts visits and where they come from, and records the topics visitors ask about; - checks how AI assistants (such as Claude, ChatGPT or Perplexity) describe and recommend your business; - proposes fixes (texts, listings, structured business details) and, once you approve them, installs them in the assistant and, where you allow it, on your website.
2.2 The assistant is an automated AI system. It tells visitors it is an AI at the start of each conversation. You must not hide, remove or contradict that statement.
2.3 The assistant does not make bookings in your calendar unless your plan includes it and you connect your calendar. Otherwise it passes requests to you, and you confirm them yourself.
3. Plans, trial and payment
3.1 Free: €0. Limited number of AI answers per month (shown at sign-up), a monthly report. After the limit, the assistant still takes enquiries but stops answering questions until the next month.
3.2 Pro (€39 per month) and Business (€79 per month): prices exclude VAT. Pro includes a 14-day free trial; if you don't cancel before it ends, the paid plan starts.
3.3 Paid plans renew monthly and are billed in advance. You can cancel at any time; the plan runs until the end of the month already paid, with no refund for the remaining days.
3.4 We may change prices or plan contents with 30 days' notice by email. If you don't agree, you can cancel before the change applies.
3.5 If a payment fails and isn't fixed within 14 days of our reminder, we may move you to the Free plan.
4. Your responsibilities
4.1 You are responsible for your website, its content and the facts on it. The assistant answers from that content, so keep it accurate.
4.2 Approved fixes are your content. We draft proposed fixes from facts already on your website and from AI check results. Nothing is installed in the assistant or on your website until you approve it. Once you approve a fix, you are responsible for it as if you had written it. Check every fix before approving it.
4.3 You must have a privacy notice on your website that mentions the assistant. We provide a ready-made paragraph for this (see our customer privacy paragraph). Where your country's rules require consent for visit counting, you must collect it (for example through your cookie banner) before enabling page tracking; see section 7.4.
4.4 You must not use the service: - for unlawful, misleading or harmful purposes; - to give medical, legal or financial advice through the assistant; - to collect special-category data (such as health data) through the assistant beyond a name, contact details and the reason for an appointment, unless we have agreed it in writing; - to overload, probe or copy the service.
4.5 Health and care practices must use health mode. In health mode, the assistant gives no medical or psychological advice, shows emergency numbers when needed, and does not store the content of conversations beyond what is needed to pass on an appointment request.
5. AI answers and AI visibility: what we do not promise
5.1 AI answers can be wrong or incomplete. The assistant is designed to answer only from your website and your approved answers, and to hand over to you when it doesn't know, but it can still make mistakes. Visitors are told the assistant is automated.
5.2 AI assistants run by other companies (OpenAI, Google, Anthropic, Perplexity and others) decide on their own what they say and whom they recommend. Our checks show what those assistants answered at a given moment; answers vary from one try to the next. We do not guarantee that your business will be named, ranked or recommended by any AI assistant or search engine, or any number of visitors, enquiries or sales.
5.3 Our reports and suggestions are information to help you decide. They are not legal, medical or financial advice.
6. Our responsibilities
6.1 We provide the service with reasonable care and skill, and fix faults within a reasonable time once we know about them.
6.2 We aim for the service to be available at all times but do not guarantee it. We may interrupt it for maintenance, security or reasons outside our control. If the assistant is unavailable, your website keeps working; the assistant simply doesn't appear.
6.3 We may improve, change or stop features. If we stop a feature you pay for, we tell you at least 30 days in advance and you may cancel.
7. Personal data
7.1 For the personal data of your website's visitors that passes through the assistant (for example names, emails and phone numbers in enquiries), you are the controller and we are your processor. Our Data Processing Agreement (DPA) forms part of these terms and applies automatically.
7.2 For data about you as our customer (account, billing, emails with us), we are the controller. Our privacy notice explains how we use it.
7.3 We use only aggregated statistics that identify neither individuals nor you (for example the average cost per answer) to run and improve the service.
7.4 Visit counting works without cookies and without storing internet (IP) addresses. Page-level tracking (which pages a visitor opens) is off by default and only runs when you switch it on; where the law of your country requires visitor consent for it, you switch it on only behind your consent tool.
8. Intellectual property
8.1 Your website content, your approved fixes and your data remain yours. You allow us to use them only to provide the service to you.
8.2 The assistant, its software, our reports' format and the Vizaible name remain ours. You get a non-exclusive right to use the service during your subscription.
9. Liability
9.1 Neither party is liable for indirect or consequential loss, such as lost profit, lost business, loss of reputation or loss of data that could have been backed up.
9.2 Our total liability under these terms in any 12-month period is limited to the amount you paid us in those 12 months, or €100 if that amount is lower (including on the Free plan).
9.3 Nothing in these terms limits liability for fraud, intentional misconduct, or anything else that the law does not allow to be limited.
9.4 You are liable for, and will hold us harmless against claims arising from, content you approve or publish, and your breach of section 4.
10. Suspension and ending the contract
10.1 You can cancel at any time from your account or by emailing contact@vizaible.com.
10.2 We can suspend or end the service with immediate effect if you seriously breach these terms (for example section 4.4), or with 30 days' notice for any other reason. If we end a paid plan without cause, we refund any amount paid for the period after it ends.
10.3 When the contract ends, the assistant stops appearing on your website. We delete your data as set out in the DPA, unless the law requires us to keep it (for example invoices).
11. Changes to these terms
We may update these terms. We email you at least 30 days before material changes take effect. If you don't agree, you can cancel before they apply. The version and date of the terms you accepted are recorded in your account.
12. Law and courts
These terms are governed by Belgian law. Any dispute goes to the courts of Brussels (French-speaking), unless the law requires otherwise. Before going to court, both parties first try to settle the matter by email within 30 days.
13. Contact
Tamar Holdings SRL (Vizaible), 1 avenue du Gui, 1180 Uccle, Belgium — contact@vizaible.com