Vizaible — Privacy notice
Version 1.1 — effective 15 November 2026
Who we are. Tamar Holdings SRL, trading as Vizaible, BCE 0831.349.089, 1 avenue du Gui, 1180 Uccle, Belgium. Contact for any privacy question or request: contact@vizaible.com.
This notice covers three groups of people. Business contacts we email about our services have their own notice: Privacy notice for prospects.
1. Our customers (businesses using Vizaible Front Desk)
| What | Why | Legal basis | Kept for |
|---|---|---|---|
| Name, business email, phone, business name and website | Running your account, sending your reports and enquiries | Contract | Contract + 12 months |
| Billing details, invoices | Billing and accounting | Legal obligation | 10 years (Belgian accounting law) |
| Your approvals and settings | Applying your choices, proving what you approved | Contract; legitimate interest (records) | Contract duration |
| Emails with us | Support | Contract; legitimate interest | 2 years |
2. Visitors to vizaible.com
- Forms on our site. When you use a form (sign-up, rating request), we receive what you type: work email, website, plan, and your message. We use it to build what you asked for and reply (legal basis: steps at your request before a contract). Kept up to 24 months after our last exchange, or longer as contract records if you become a customer.
- The assistant on our site. Our own AI assistant answers questions about Vizaible. If you send an enquiry, we use your name, email, optional phone and message to reply (legal basis: your request). Chat transcripts are deleted after 30 days; enquiries are kept 12 months.
- Visit counting. We count visits and where they come from (for example a search engine or an AI assistant) without cookies and without storing your IP address. We cannot identify you from these counts.
- No cookies of our own, no advertising or analytics trackers, no tracking across sites. Fonts are served from our own site, not from a third party.
3. Visitors to our customers' websites
When you use the Vizaible assistant on another business's website, that business is the controller of your data and its own privacy notice applies. We act as its processor and process your data only for it, under a data processing agreement. Requests about that data are best sent to the business; if you send them to us, we forward them within 5 working days.
4. Who receives data
Only the service providers we need, under contract: - Anthropic PBC (United States) — the AI model that writes the assistant's answers. Transfer safeguard: EU Standard Contractual Clauses. Data sent through the API is not used to train its models. - DigitalOcean LLC — server hosting in Amsterdam (EU). - For the AI visibility checks, general questions about a type of business (never a visitor's message or personal data) are put to Anthropic, OpenAI and Google's AI services. - Microsoft Ireland — email (Microsoft 365). - Vercel Inc. (United States) — hosting of www.vizaible.com. Safeguard: EU Standard Contractual Clauses. - Formspree (United States) — receives the forms on www.vizaible.com. Safeguard: EU Standard Contractual Clauses. - For prospect research only: see the prospects notice.
We never sell personal data.
5. Your rights
You can ask for access to, correction or deletion of your data, object to its use, ask us to restrict it, and receive it in a portable format. Write to contact@vizaible.com; we answer within one month. You can also complain to the Belgian Data Protection Authority (Autorité de protection des données / Gegevensbeschermingsautoriteit), rue de la Presse 35, 1000 Brussels, www.autoriteprotectiondonnees.be, or, in the UK, to the ICO (ico.org.uk).
6. AI disclosure
Our assistant is an automated AI system and says so at the start of each conversation. It does not take decisions with legal or similarly significant effects about you.
7. Changes
We publish any change here with its date. If a change matters to you as a customer, we also email you.